H STAR I – BLUE SERVICE

Health Safety certification for Hospitality Industry, Hotels, Tourists’ Clubs & Stadiums, Public Events’ Organizers, Festival premises

The protection of health and life, as well as the acute and effective response to life threatening events, are highly classified and depicted in social responsibility.

‘’Disasters happen because of a whole series of mistakes, misjudgments and mischance happens to come together in deadly combinations.”

‘’The quality of safety services at a hotel is a growing concern for
Corporate business and private travelers, and where there is a choice they will seek out hotel with enhanced and controlled capabilities in acute care and emergency case management’’

All hospitality sector guests have the right to entrust and rely on the accommodation premises or the event organizers, regarding their health integrity and safety even when facing critical conditions.

HSTAR I- Blue Service certificate is a seal of trust for any hosting facility ensuring acute response to medical conditions and acute health incidents to its guests.

Hotels are a significant part of the hospitality business and therefore healthcare assurance considerations have increasingly become integral to the success of a hotel enterprise.
Best Practices and International guidelines’ implemented targeted to:

  • Safety assurance in hotel premises
  • Effective management of emergency health incidents of healthy
  • tourists
  • Comfort and reasonable duty of care of the guests and visitors is an inherent responsibility,
  • Protection of the hotel’s Brand and Reputation regarding their guests’ life safeguard, accomplished in a competent and professional manner.

Massive gatherings and events taking place with vast number of attendants are also considered as critical instances where the combination of potential needs for out -of- hospital medical care, emergency care, disaster and public medical care, provides a challenge which should be effectively met to ensure people’s health and safety.

Hospitality Provider or Events’ Organizer being certified for access to the ‘Blue Service’ guarantees:

  • In house availability of acute and intermediate care management by healthcare professionals
  • Doctor on call 24/7 for consultation
  • On site doctors’ visits
  • Access to specialists and secondary/ tertiary care clinics for diagnostic services and treatments
  • Direct contact to the treating healthcare professionals
  • Highly efficient emergency care management
  • Ambulance services in case of need for patient transfer
  • Continuity of care for chronic patients / sensitive travelers (pregnant women, children e.tc).

Description of the standard

HSTAR I – Blue Service Standard has been developed by the contribution of highly experienced professionals from the fields of hospitality, quality systems’ assurance and acute medical care management, following the principles and recent trends of conformity criteria formulation and verification standardization frames.
The H STAR I standard is divided to 5 discrete chapters

• «HSTAR-I» Service Organization and Structure (CHAPTER 1)

The scope of this chapter’s provisions is mainly the verification of the applicant enterprise’s legal and appropriate operation, under the national and international regulatory frame that is currently valid. In addition, organizational and establishment criteria of the essential partnerships to support the Blue Service throughout the enterprise premises and establishments, are described. The operational duties and elements that accompany the Blue Service implementation are also analyzed to verify the proper methods of responsibility and delegation.

• «HSTAR-I» Human Resources Requirements and Management (CHAPTER 2)

Human resources’ organization and performance is a key factor for the realization and conformity to the standard’s requirements. This chapter’s main objective is the provision of evidence for the related personnel competence and preparedness to follow the standard’s principles and therewith satisfy the purposes of Blue Service.

• «HSTAR-I» Safety Measures for Guests and Visitors (CHAPTER 3)

Safety is the main goal to be achieved by the standard and the applicant enterprise should be able to prove life safeguard for all guests and/ or accommodated customers. Basic elements of physical safety are requested as minimum but at the same time adequate level of safety and procedural adequacy.

• «HSTAR-I» Technical and Operational Quality Processes (CHAPTER 4)

One of the major processes that have a substantial consequence to the fulfillment of the Blue Service scope is the Hospitality Blue Code procedure which is asked to be effectively applied throughout the enterprise structures. Related informative material to satisfy the guest’s awareness and guidance, are furthermore essential.
In this chapter the evidence of the above ‘alarm’ procedure is required to be verified.

• «HSTAR-I» Records and Confidentiality Policy (CHAPTER 5)

All described criteria and operations in the frame of the standard should be proven through related documents and traceable procedures that are followed and realised in the daily life of the enterprise.
The incidents that are managed by the Blue Service should be traceable and thus, documented through a transparent and specific system of records.
The requested training elements by the standards should be also recorded in a standardised way.
The impact of the Blue Service provision to the customers’ considerations and needs’ coverage is a dimension which should, furthermore, be systematically monitored and evaluated.